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A copy of addresses excluded thanks to EPD 4.0 and 4.4 EPC thus. Call blending from having the can in the latest version 4.0, ELSBETH Predictive Dialer has the ability to say the real call blending: agents within a campaign both inbound and outbound calls. A prospective buyer on a televised phone number calls back, EPD 4.0 detects automatically, belongs to which campaign of this call and puts him through the right agent team. Special advantages: optimal gearing of inbound and Outboundaktivitaten Upselling opportunities ensuring a maximum agent load image enhancement through more open and transparent communication of Andreas Lassmann, CEO of the itCampus group: with technologies that ensure legally-compliant work, communications-intensive enterprises to gain a long-term investment security. itCampus has some Years in countries such as Britain or the Switzerland actively and takes into account is therefore already been far stricter rules than in Germany. Real call blending in the outbound we add this experience to a pioneering feature that conveys an economically interesting added value potential duty of supposedly annoying phone number transmission.”, to the CCW, itCampus 2008: ELSBETH Predictive Dialer 4.0, ELSBETH PowerContact 4.4 and ELSBETH VocalCoach 1.0 the new product to the fully automated quality assurance in a call centre in the framework of the CallCenterWorld 2009 presents itself itCampus from 17 to 19 February 2009 in the Berlin Estrel Convention Center in Hall 5, at booth B1! About itCampus group the itCampus software and Systemhaus GmbH is an innovative software developer with international connections to science and research.

in 1999, the company today, with subsidiaries in Germany, Great Britain, Switzerland, Italy, Austria and the Slovakia represented is founded in Halle and Leipzig. itCampus offers its Customers Europe-wide communications solutions, consulting and individual solutions in the areas of software development and software ergonomics. Is best known for ELSBETH itCampus especially with his intelligent IT / telecommunications solutions under the brand name. They are employed in call and contact centers and communications-intensive enterprises.