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That cannot be good. The number of prospective buyers in their area of distribution is not unlimited, and talk is quickly, that the service in your system is not great. The quality of the sale is also, if you manage to retain the customers in the long term. Show the customer that you are interested in not his money, it’s a long-lasting partnership. Ask again and again to his liking. The customer has new needs, and you satisfy this. He has no new requirements, and they call them. So keep even your customers, if the customers from the competition systems are migrated.

Or if competition systems try to poach your customers. 8 try to inspire you not only your contract partner, but also his girlfriend or wife. Do you know the main reason why many customers leave after a short time the sports complex? Because the partner (boyfriend, girlfriend, spouse) is dissatisfied, if your customer is regularly trained in the system and the partner Meanwhile bored sitting at home. You remedy: invite the customer partner to sample training – and offer a significantly lower spouse fare (half price) for the partner or spouse. So this and your customer is satisfied at the same time, and they started pardon, two customers – equal to two fly – in one fell swoop. 9. use the satisfaction of customers to attract more customers. How to to attract customers, but spend no money? The recipe is: customers refer customers.

Initially the customer is still without tuition”for you to do. You need help later. How best to make this: => customers customers => advertising, Word of mouth 10 advertising test you again and again, whether the customer is satisfied. He is not, imagine the reason his dissatisfaction AB. It is a widespread disease in Germany: the store remains empty, and the owners do not know why. Because hardly anyone complained in Germany. But not talking about your business. That’s why: Ask your customers regularly, what they like or don’t like. If you have a club news or magazine, you should print off these survey results or twice a year by post send these results the customer – even if customers complain about a few things. The customer as a key member of the plant (Club feeling) feels like and it strengthens his faith in the equipment performance. In addition information about defects or suggestions that you can solve with little money to the satisfaction of the customer (for example, the establishment of woman parking). So sell fun your customer potential with enthusiasm and behaviors develop passion and individual characteristics of your customers understand more fun in dealing with your customers feel. Antonio Silva